Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload videos, or contact us for support. This may include:

• Name and email address
• Video files you upload for processing and conversion
• Embed analytics and tracking data for your videos
• Communication preferences and support requests
• Usage data and platform interactions

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our video streaming and conversion services
• Process your video uploads and convert them to HLS format
• Generate embed codes and provide video hosting services
• Track video analytics and provide insights about your content performance
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze platform usage to improve our services
• Detect and prevent abuse, fraud, and other illegal activities

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, and providing customer support.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data centers with physical and environmental controls

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Video files are automatically deleted after processing, typically within 24 hours. Account information is retained until you request deletion or close your account.

6. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your account and associated data
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Object to certain processing of your personal information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our services and user experience

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.